Returns

Items are eligible for return within 30 days of receipt providing they are un-used, in original packaging and is as new condition. A re-stocking fee may be charged where Items do not meet these requirements.

Self Serve Returns can be initiated from your account page. Or for further assistance, please contact us and one of the team will be happy to help. 

 

 

Further details on refunds can be found in the excerpt from our general Terms of Service policy copied below.  

 

9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

a. Phone or email. Call customer services on 01234 489010 or email us at team@apex-dst.uk. Please provide your name, home address, details of the order, including the order number, and, where available, your phone number and email address.

b. By post. Print off the form at the end of these terms and conditions and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

9.2 When you have told us you want to end the contract.

Please ensure that you have confirmation of our receipt of your cancellation of the contract. We will respond to cancellation emails within two days and will reply within two days by first class mail in response to posted cancellations. You will need our confirmation of the cancellation in order to make any further claims – having told us that you’ve told us is not enough. If you haven’t had our confirmation of cancellation then you should contact us to make sure that we have received your cancellation advice.

9.3 Returning goods after ending the contract.

If you end the contract for any reason after goods have been dispatched to you or you have received them, you must return them to us. You must send the goods back to us at Apex DST, Summerfield Barns, Hammer Hill, Haynes, MK45 3BH. Please call us on 01462 600111 or email us at team@apex-dst.uk for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

9.4 When we will pay the costs of return.

We will pay the costs of return:

a. if the goods are faulty or misdescribed; or

b. if you are ending the contract because we have told you of an upcoming change to the goods or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

9.5 What we charge for collection.

If you are responsible for the costs of return and we are collecting the goods from you, we will charge you the direct cost to us of collection.

9.6 How we will refund you.

We will refund you the price you paid for the goods including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.7 Deductions from refunds if you are exercising your right to change your mind.

If you are exercising your right to change your mind:

a. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your damaging them or handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have damaged or handled them in an unacceptable way, you must pay us an appropriate amount.

b. Where you have used our build service that service may have started and may even have completed within the cooling off period, in which case the service will still be chargeable and the cost of the build service will be excluded from the refund.

c. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of the goods within 3-5 days at one cost but you choose to have the goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

9.8 When your refund will be made.

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

a. If you have the goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us. For information about how to return the goods to us, see clause 9.8.

b. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.